Why Does My Notification Show a Different Start Date Than Before?

Overview

If a recurring notification email suddenly says it's measuring your return "since" a different date than usual, the tracking itself almost certainly hasn't changed. Mezzi writes that sentence fresh each time it sends the email rather than storing it as a fixed value, so the wording can vary from one send to the next even when nothing about what you're tracking has moved.

⚠ What You May See

• A recurring notification states a different "since [date]" period than previous emails, even though you haven't changed the notification.

• The wording is inconsistent send to send — one email names a date, the next doesn't name one at all, or names a different one.

• The reported percentage looks different too. This can be a separate, real issue worth reporting (see below) rather than just a wording change.

⚙ How to Fix It

1. Compare a few recent emails for the same notification. If only the date wording changed and the reported figures still look reasonable, no action is needed — the tracked period itself hasn't moved.

2. If the figures themselves look wrong, not just the date wording, contact support with the exact email, the date it stated, and what you expected. That's worth a closer look, since it can mean a stored value needs correcting.

3. Going forward, when you set up a notification that measures a return "since" a specific date, ask Mezzi for the prices on that date first, in the same conversation, before asking it to create the notification. Anchoring the notification to figures you've both already seen makes it far less likely to drift.

💡 Why This Happens

Mezzi doesn't store the start date of a recurring return notification as a fixed value on its own. Each time the notification runs, it composes that "since [date]" sentence fresh from the notification's underlying details, so the exact wording can vary send to send even when nothing about the underlying tracking changed. This is a known limitation Mezzi's team is aware of and working to address.

Important Notes

• Notifications don't have an edit option. To change how one is worded, timed, or calculated, ask Mezzi to change it directly in chat — for example, "Change my semiconductor notification to weekly instead of daily." Describing a similar-but-different notification instead of asking to change the existing one will create a second notification rather than replace the first.

• To remove a notification, ask Mezzi directly — for example, "Delete my notification about my semiconductor returns," or "Delete all my notifications."

• For how to set up a notification and what it can track, see How to Create AI-Powered Notifications in Mezzi.

🗨 Still Need Help?

Email help@mezzi.com with the notification's exact wording, the dates involved, and — if the figures look wrong rather than just the date label — what you expected them to be. That's enough for support to check the underlying data directly.

Common Questions

• Q: Why is my notification showing a different starting date than what I originally set?
  A: This can happen if the notification was auto-generated from a previous AI Chat conversation, or if the wording in the email incorrectly referenced a different date. The underlying calculation may still be using the correct date. If you're unsure, contact help@mezzi.com to verify and correct the configuration.

• Q: One stock in my group seems to have a different return than expected. Why?
  A: If one stock in your group is being measured from a different starting price than the others, its return will be calculated differently, which can also skew the group's combined average. This is a known issue that Mezzi Support can correct. Reach out with your stock list and preferred starting date to get it fixed.

• Q: Can I change how often I receive my group return notification?
  A: Yes. You can update the frequency, delivery time, and timezone of your notification by telling the AI in Chat or by contacting help@mezzi.com with your preferred schedule.

• Q: What's the difference between a simple average and a weighted average for group returns?
  A: A simple average treats each stock equally regardless of how much you hold. A weighted average factors in the actual size of your position in each stock, giving a more accurate picture of how the group's performance affects your portfolio. You can specify which method you prefer when setting up or updating your notification.