Morgan Stanley Holdings Showing as Cash or Missing in Mezzi

Last updated: October 30, 2026

Overview

If your Morgan Stanley account shows mostly cash, or a holding is missing, the usual fix is to connect Morgan Stanley again through Finicity instead of Plaid. Plaid isn't returning some Morgan Stanley holdings in full right now, and Plaid is working on a fix.

Status: Known issue with Plaid, fix in progress (last updated Oct 30, 2026).

⚠️ What You May See

  • Much more cash in your Morgan Stanley account than you actually hold.

  • A money market fund or other holding you own doesn't appear in the account, so the balance is lower than at Morgan Stanley.

  • Your allocation and X-Ray treat most of the account as cash.

⚙️ How to Fix It

  1. Keep your current Morgan Stanley connection for now. Leaving it in place means the account stays in Mezzi while the new connection loads.

  2. Add Morgan Stanley again through Finicity. Go to Financial Profile → Accounts → Connect new account → Brokerage or bank → Link accounts, search for Morgan Stanley, and select Finicity after Or connect via. See how to choose a connection option.

  3. Wait for the new connection to finish loading, then check that your holdings look right.

  4. Delete the old Plaid connection so the account isn't counted twice. See how to remove duplicate accounts.

💡 Why This Happens

Mezzi gets your Morgan Stanley data through a data aggregator. Plaid is currently sending incomplete holdings for some Morgan Stanley accounts, so the part it can't identify shows up as cash or not at all. Plaid has confirmed the issue and is working on it. Finicity reads the account separately and usually returns the full list of holdings.

Important Notes

  • If Finicity also shows the account as cash, you can add the holdings manually or upload a statement instead. See how to manually add an account.

  • Repeated failed sign-ins can lock your Morgan Stanley login. If a connection fails, confirm you can sign in on Morgan Stanley's own website before trying again.

🗨 Still Need Help?

Email help@mezzi.com with the account name as it appears in Mezzi, the holdings that are missing, and a screenshot of the holdings in your Morgan Stanley account.